# Chidiac

> Chidiac knowledge base – help articles and documentation.

## Owners

- [Landlord ending a tenancy](https://support.chidiacrealty.com.au/en_gb/landlord-ending-a-tenancy-H1C7JrqSxg.md): Under the  Residential Tenancies Act  a landlord can only terminate a tenancy for specific lawful reasons The table below outlines these valid grounds the  
- [How long do the tenants have to respond to the lease renewal?](https://support.chidiacrealty.com.au/en_gb/how-long-do-the-tenants-have-to-respond-to-the-lease-renewal-HJ1zr5Hex.md): There is no legally required timeframe for tenants to respond to a lease renewal offer However we always encourage tenants to provide a response  whether acc
- [Can we terminate the lease if the tenant does not sign a new lease?](https://support.chidiacrealty.com.au/en_gb/can-we-terminate-the-lease-if-the-tenant-does-not-sign-a-new-lease-rJAAZB9Hex.md): No  a tenant choosing not to sign a new lease  is not a valid reason  to terminate the tenancy  If the tenant decides not to renew at the end of the fixed ter
- [What does “withheld funds” mean on my monthly statement?](https://support.chidiacrealty.com.au/en_gb/what-does-withheld-funds-mean-on-my-monthly-statement-BkL44B9Hee.md):  Withheld funds  refers to rent payments that have been made by the tenant but have  not yet cleared  at the time your statement is generated   Why does this
- [Can I request a mid month rental income payment?](https://support.chidiacrealty.com.au/en_gb/can-i-request-a-mid-month-rental-income-payment-Sk58rBqSxx.md): Yes you can request to be added to our  midmonth rental income payment schedule  if youd prefer to receive rental disbursements more frequently than once a m
- [How is the management fee calculated?](https://support.chidiacrealty.com.au/en_gb/how-is-the-management-fee-calculated-SyOPLSqreg.md): The  management fee  covers the cost of the services provided by our property management team to oversee and manage your rental property This fee is typically 
- [Should I cancel my landlord insurance when the tenant moves out or wait until the property is sold?](https://support.chidiacrealty.com.au/en_gb/should-i-cancel-my-landlord-insurance-when-the-tenant-moves-out-or-wait-until-the-property-is-sold-Syr7wrqrxl.md): We generally  recommend keeping your landlord insurance in place until the property is sold and settlement is complete   Even if the property is vacant landlo
- [How are bond disputes handled?](https://support.chidiacrealty.com.au/en_gb/how-are-bond-disputes-handled-HJEwAr5Hll.md): When a tenancy ends we conduct a  final inspection  of the property If any issues are identified  such as damage cleaning or unpaid rent  we begin the pro
- [How do I access the Owner Portal?](https://support.chidiacrealty.com.au/en_gb/how-do-i-access-the-owner-portal-H1OSb85Sxe.md): The Owner Portal gives you secure 247 access to important information about your property including monthly statements rent details lease documents and ma
- [How do I request a past monthly statement?](https://support.chidiacrealty.com.au/en_gb/how-do-i-request-a-past-monthly-statement-BkhuzUcBge.md): We issue owner statements on the last business day of each month provided there has been any transaction activity eg rent received fees paid maintenance e